Complaints Procedure
We aim to provide excellent service, but if something goes wrong, we want to hear from you and put it right.
How to complain
Step 1: Contact us
Email us at: complaints@dentalindemnitydirect.co.uk
Please include:
- Your policy number (if applicable)
- Full details of your complaint
- What you would like us to do to resolve it
- Your preferred contact method
Step 2: We acknowledge
We aim to acknowledge your complaint within {{ X }}working daysand provide you with the name of the person handling your case.
Step 3: We investigate and respond
We aim to resolve your complaint within {{ X }}weeks. We'll keep you updated if we need more time.
If you're not satisfied
If we cannot resolve your complaint to your satisfaction, or if we have not responded within 8 weeks, you may be able to refer your complaint to the Financial Ombudsman Service.
Financial Ombudsman Service
Financial Ombudsman Service
Exchange Tower
London E14 9SR
Note: The Financial Ombudsman Service is a free, independent service for resolving disputes between consumers and financial services providers. Referral to the FOS does not affect your legal rights.
Our commitment
We take all complaints seriously and use feedback to improve our service. Your complaint will be handled fairly, consistently, and promptly.