Help & Support
Get help with your account, policies, and more
Phone Support
Speak directly with our support team
0800 123 4567
Call now
Email Support
Send us a detailed message
support@dentalindemnitydirect.co.uk
Send email
Live Chat
Chat with us in real-time
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Available 9am-5pm
Business Hours
When we're available to help
Phone & Live Chat
Monday - Friday: 9:00am - 5:00pm
Saturday - Sunday: Closed
Email Support
24/7 - We aim to respond within 24 hours
Urgent queries prioritised
Frequently Asked Questions
Coverage & Claims
- What does my policy cover?
- How do I make a claim?
- What's not covered by my policy?
Billing & Payments
- How do I update my payment method?
- When will I be charged?
- Can I get a refund?
Documents & Certificates
- Where can I download my documents?
- How do I get a certificate of insurance?
- Can I update my policy details?
Renewals
- When does my policy renew?
- How do I cancel auto-renewal?
- Can I change my coverage at renewal?
Need Urgent Assistance?
If you need to report a claim or have an urgent matter, our claims team is here to help.